COMPLAINTS BOOK

CLAIM SHEET ENG-WEB-001-0004

In accordance with the provisions of the Consumer Protection and Defense Code, this establishment has a Complaints Book at your disposal. Register your complaint or claim here.

By submitting your claim you authorize the processing of your personal data.

Date: 12/04/2026

Business Name: ENGLISH ADVANCE S.A.C.

RUC: 20602014291

Fiscal Address: CAL.FRANCISCO DE CUELLAR NRO. 285 DPTO. 101 URB. LAS GARZAS DE MONTERRICO LIMA - LIMA - SANTIAGO DE SURCO

1. Identification of the Complainant Consumer

Are you a minor?

Yes

2. Identification of the Contracted Good *

Product

Service

Attach proof of payment:

Maximum weight (2MB) in format (PNG, JPG, JPEG, PDF)

3. Detail of Consumer Claim and Order *

Claim

Complaint

4. Observations and actions taken by the supplier

CLAIM: Disagreement related to products or services.

COMPLAINT: Disagreement not related to products or services; or, discomfort or discontent regarding customer service.

*The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI..

*The supplier must respond to the claim or complaint within a period of no more than fifteen (15) business days, which cannot be extended..